Shipping Policy

Last Updated: October 13, 2026

At PETS N CARES, we are committed to providing a smooth, reliable, and transparent shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

During busy periods, holidays, or promotional events, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the information provided at checkout.

2. Shipping Destinations

We currently ship to the locations available at checkout. Shipping availability may vary depending on the product and destination.

Customers can confirm whether delivery is available to their address during the checkout process.

3. Shipping and Delivery Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

• Domestic orders: Estimated delivery within 3–7 business days after dispatch.

• International orders: Estimated delivery within 7–15 business days after dispatch, where international shipping is available.

These timeframes are estimates and are not guaranteed. Delivery may take longer due to customs clearance, weather conditions, courier delays, or other circumstances beyond our control.

4. Shipping Costs

Shipping fees, if applicable, are displayed at checkout before you complete your purchase. Any available free-shipping offers will be communicated on our website or during checkout.

Customers are responsible for reviewing the total order amount, including shipping charges, before placing an order.

5. Order Tracking

When tracking is available, we will provide tracking information by email or through the contact details supplied at checkout after your order has been dispatched.

Please allow some time for tracking information to become active in the shipping carrier's system.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at [Your Customer Support Email]. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional charges or delays may apply if a package must be redirected or reshipped because of incorrect information.

7. Delayed, Lost, or Damaged Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the issue with the shipping carrier.

If your package arrives damaged or you receive an incorrect item, please contact us with your order number and, where possible, photographs of the issue.

We will review the situation and work with you toward an appropriate resolution in accordance with our store policies and applicable consumer protection laws.

8. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer. Customs procedures may also cause additional delivery delays.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.

Orders that have already been dispatched may not be eligible for cancellation and may instead be subject to our Return and Refund Policy.

10. Contact Information

If you have any questions about shipping or your order, please contact us:

Store Name: PETS N CARES
Email: petsncares.store@gmail.com
Business Address:  115 King's Inch Road, Glasgow, G51 4BP, United Kingdom
Business Hours: 24/7

We appreciate your trust in PETS N CARES and thank you for shopping with us.